A Message from our CEO
Gratitude. This time of year, it’s important to pause and appreciate all we have and all those who matter most to us. These last two years have been particularly challenging for our industry, which is why I personally want to express my gratitude to you.
I’m grateful that, despite the pandemic’s mighty impact, you have been there for your guests. I’m also grateful that, despite lingering supply issues, you have remained patient with us.
As a hotelier myself, I know the frustration of being short on supplies when you are striving to give your very best. And yet, like nearly every other industry, right now we’re still hampered by bottlenecks in the global supply chain.
However, it’s critically important you know this:
- We are doing everything we can to keep your prices low
- We are working every day to ensure your essentials are back in stock
- We are listening to better understand your needs now and in the future
Your resilience is inspiring. We know you will continue to ensure people have a comfortable place to work, rest, connect, or celebrate. We will continue to be a source you can turn to for the products that help set your property apart. Together, we will get back to full strength.
We are grateful for you, and we wish you a very happy holiday season.
Bill Hirsch, CEO
Fall is already here! Halloween is fast approaching. Is your property dressed for the season? We have three quick ideas that just might help – just in time.
- First, think foliage. From brilliant-colored flowers to neutral and natural ornamental grasses, create displays that bring your indoor settings to life. Go fresh, dried, or design a bold blend. While you’re at it, get clever with cool vases and cinnamon-spiced candles.
- Of course, gourds and pumpkins are easy and essential accents this time of year. But think outside the basic. Perhaps you personalize them with distinct carvings, draw-on designs, or stylish spray paint.
- If you’re considering some family-friendly Halloween hijinks, it’s not too late to organize trick-or-treat stations on your property. You might choose to host a spooky movie night or even a themed costume contest. But you better act fast.
Autumn is a great time to add seasonal spice and freshen up all over. Be sure to check out our Smart Buys for Fall page as you prep for your next round of guests.
It’s true. In just 20 minutes, the number of microbes on a surface can double. That’s why it’s important to have a coordinated and consistent plan of attack.
Traditional sanitization and disinfection products may clean and/or disinfect, but they don’t necessarily keep working after initial contact. This leaves surfaces vulnerable to re-contamination in a matter of seconds after the application is applied.
Well, P&G Professional has taken action to deliver a powerful solution. By partnering with Microban®– the global leader in antimicrobial, odor control, and surface modification technologies – P&G has introduced three new sanitization/disinfection products to address the re-contamination of surfaces.
P&G Professional believes that investing in a cleaning and sanitization program is a pillar of delivering a great guest experience. It partners with professionals who aim to make every experience count.
Microban 24-hour sanitizers deliver new benefits that include:
- After the product is initially sprayed, has needed contact time, and is wiped away, a residual semi-permanent polymer is left behind to protect the surface from 99.9% of organisms.
- Microban technology works long beyond the initial contact – it protects the surface from organism growth for up to 24 hours. In fact, it is the ONLY professional use product that can make this claim.
What makes Microban apart from traditional disinfectants?
Microban 24 provides continuous antibacterial sanitizing for up to 24 hours. It is the ONLY product for professional use that makes this claim!
The new Microban® ready-to-use lineup consists of three items to clean, disinfect/sanitize, and deodorize:
All three products have a light citrus scent and sanitize in as little as 10 seconds, killing 99.9% of organisms and keeping surfaces sanitized between cleanings for up to 24 hours.
With Microban, you have the ability to clean, disinfect, and protect against key organisms. Please click here for more information on task areas and usage.
Green Bedding & Towels from WestPoint Hospitality™
As part of American Hotel’s commitment to helping you meet your business sustainability goals, we offer a broad selection of environmentally sensitive Living Green products from a host of distinguished suppliers, like WestPoint Hospitality and its premier Martex brand.
Martex Green products are engineered to perform to the highest standards and boast an extended lifecycle without compromising the quality of the guest experience. WestPoint Hospitality utilizes earth-friendly fibers and certified sustainable processing techniques to create these products, which require less water, energy, and less chemical production and maintenance.
All Martex Green fabrics feature DryFast® technology, a proprietary process that makes an incredible performance impact on any cotton or cotton-blended fabric. It reduces drying time and increases stain resistance which ultimately reduces the carbon footprint. In addition, the fabrics are Oeko-Tex certified for textile purity and safety.
Martex Green Bedding
This eco-friendly collection is made of certified organic cotton and blended with recycled polyester. Flat and fitted sheets are equipped with TrueFit colored hem threads for easy size identification. Duvets, pillow shams, mattress pads, blankets, bedskirts, and pillows are also available. Shop Martex Green bedding now.
Martex Green Towels
These responsibly manufactured, cloud-soft towels feature single-ply, ring-spun organic cotton loops for superior absorbency, and the 75% organic cotton/25% recycled polyester under-weave enhances the towels’ durability. Martex Green Towels are Fresh & Ready™ – cured in hot water and ready to use from the package without initial laundering, which reduces money and energy costs. Shop Martex Green towels now.
Shop all Martex Green products now and save thru March 24.
With increasing competition, rising labor costs and pressure on capital expenditures, hotels are expected to provide a better guest experience with the same or fewer resources. And, as expectations rise, guests are looking toward the experience of others to help inform their choice of where to stay – in fact, 77.9% of consumers think online reviews are extremely or very important for deciding where to stay.1
On a more granular level, a recent survey of hotel decision makers revealed cleanliness was rated higher than any other factor likely to influence guest experience. 2 One way to meet your guests’ expectations of cleanliness, despite all of the labor and cost pressures, is by increasing the productivity of your core cleaning tasks – starting with vacuuming.
Cut the cord and clean 5x faster
Your team can clean up to five times faster with the Hoover Commercial HUSHTONE™ Cordless Upright.3 Unlike traditional corded uprights, the HUSHTONE™ Cordless Upright powered by M-PWR™ 40V technology helps increase productivity while minimizing risk of exposed cords, which is especially important considering falls, slips, and trips accounted for 32% of non-fatal workplace injuries involving days away from work in hotels.4
When you consider that 57% of hotel executives surveyed noticed a decrease in bookings after a negative online guest review,2 it’s vital that every property put its best face forward. With its cordless collection, Hoover offers you a solution designed to discreetly enhance the way you clean – and, in turn, improve the way your property presents to others.
- net https://www.hospitalitynet.org/opinion/4078144.html
- The Power of the Online Review: Mining feedback for impactful guest experience investments. Rentokil-Steritech │Ambius
- *In a Class A office building compared to a corded upright vacuum based on ISSA’s 612 Cleaning Times & Tasks (2014), according to a time and motion study conducted by the American Institute for Cleaning Sciences, available at HooverCommercial.com.
- National Safety Council; BLS, 2016
Meet the first commercial vacuum certified asthma & allergy friendly® by the Asthma and Allergy Foundation of America (AAFA)
According to the National Institutes of Health (NIH) and the Centers for Disease Control (CDC), asthma affects more than 24 million people in the U.S., including more than 6 million children. In fact, allergies are the sixth leading cause of chronic illness in the U.S., and more than 50 million Americans suffer from allergies each year. Common allergens include dust mites, pollen, pets/pet dander, mold and smoke.
A higher standard
Keeping these numbers in mind, smart hotel owners must do everything they can to minimize exposure to allergens and keep sensitive guests safe. Sanitaire’s certified asthma & allergy friendly EON ALLERGEN Upright Vacuum can help. Such a certification standard is targeted to vacuum cleaners that are scientifically proven to reduce exposure to asthma and allergy triggers. The certification standard utilizes an algorithm of proprietary and recognized scientific techniques to assess vacuum cleaners for their ability to reduce allergenic and irritant materials. To receive the certification, products must pass rigorous lab tests proving they help reduce exposure to allergens and irritants.
Peace of mind for you and your guests
By attaining this certification, Sanitaire offers a smart choice for your property, with the same low cost of ownership as the EON QuietClean®. Not only is the EON ALLERGEN AAFA certified with a sealed HEPA system, it also delivers an exceptional clean like the EON QuietClean. Both have earned the CRI Gold Seal of Approval, the highest level of certification, and they are LEED qualified at just 68 dBA for 24/7 do not disturb performance.
Create a healthier environment with the Sanitaire EON™ ALLERGEN Upright Vacuum.
Every hotel strives to give its guests a unique sensory experience. We’re proud to partner with Hunter Amenities, a company offering one of the richest portfolios of licensed amenity brands for luxury hotels, spas, and cruise lines around the world. They’re experts at creating personal product packages that hotel guests love.
Together, American Hotel and Hunter will help you create unforgettable room experiences. With our vast portfolio of global personal care lines, we’ll facilitate your selection of the perfect amenities for your property. In-house designers and fragrance experts are available to help you create one-of-a-kind, bespoke bath and body collections.
Our consultants will help you zero in on your hotel’s brand essence. Do you want product packaging that matches your hotel’s décor? With Hunter Amenities, we can design it.
And we’ll cater to your audience’s wants and needs. Are your guests mostly hip Gen-X and Millennials who like the coolest brands? Or, are your guests primarily Baby Boomers who appreciate classic brands – and easy-to-open packaging? Whoever your audience, we can help you create amenity packages that suit their tastes.
Our partnership with Hunter Amenities is all about supporting your distinct guest experience – now and into the future.
Each year, in late January, we host a Global Hospitality Expo that brings hospitality leaders together to share insights, explore ideas, build relationships, and make bold plans. This year was no different – except for the spectacular setting.
Yes, our 2017 Global Hospitality Expo was the first Expo to be held outside of the Chicago area. And the beautiful Hilton Bonnet Creek of Orlando proved to be a marvelous site for our 20th annual industry event.
More than 400 customers and suppliers joined our leaders and associates at this sun-drenched resort. This year’s Expo theme – Discover what’s new. Realize what’s next. – captured the essence of a hospitality industry poised for progress.
At Expo, members of our Merchandising team helped customers discover new, innovative products.
Our senior leaders kicked off the event with an engaging look at the latest American Hotel initiatives and improvements. The memorable Expo moments also included a lively keynote from Billy Beane, the one-of-a-kind Major League Baseball executive and subject of the film “Moneyball.” Other highlights of this special week included:
- Customer and supplier breakout sessions
- Rotating supplier presentations
- An exclusive customer trade show
- Vibrant product and room displays
- Annual Expo awards dinner
This Expo also featured our First Annual Duck Derby in the resort’s lazy river. The clever fundraising race brought in $35,722, which was distributed to over 40 charities.
As in year’s past, the final night of Expo week celebrated the achievements of our supplier partners and our dedicated associates.
The 20th annual Expo, like those that came before it, is a tradition that sets us apart and embodies our commitment to improving all that we do for our customers, our suppliers, and our associates.
It makes perfect sense that, according to a recent survey by P&G Professional, 49% of restaurant and hospitality businesses believe that keeping their guests satisfied is the most important area of focus. And, of course, guest satisfaction depends on your ability to maintain a clean property.
Two-ounce travel size bottle
In hospitality, the cleanliness of guest rooms, bathrooms, towels, linens, and common areas all play a critical role in guest satisfaction. From the moment guests open the door to their room, they are making judgments on the adequacy of the accommodations. When you turn to top trusted brands to keep your property fresh and clean, you offer guests a level of assurance and confidence that will keep them coming back.
Traveling can be hard, and guests want to feel comfortable. They often want the best part of home to go with them when they travel. For example, a great way to create this home environment at an extended stay property is by using the #1 selling brand of dishwashing liquid, Dawn. For this very purpose and these very guests, Dawn recently launched a two-ounce travel size bottle. Having the familiar brand of Dawn next to the kitchen sink can be very welcoming for new guests to a hotel or resort.
Dawn suds last two times longer than the leading competitor*, so your guests can get through more dishes with less liquid. No matter what they have cooking in the kitchen, Dawn dishwashing liquid will leave dishes squeaky clean every time, giving guests the experience they are used to from home.
Providing brands that provide comfort for customers leaves a great first impression and also drives customer loyalty, keeping guests coming back year after year and even recommending the hotel to others.
*Based on cleaning ingredients vs. next leading competitor