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With Hunter Amenities, we deliver customized luxury

October 29, 2018

Every hotel strives to give its guests a unique sensory experience. We’re proud to partner with Hunter Amenities, a company offering one of the richest portfolios of licensed amenity brands for luxury hotels, spas, and cruise lines around the world. They’re experts at creating personal product packages that hotel guests love.

Together, American Hotel and Hunter will help you create unforgettable room experiences. With our vast portfolio of global personal care lines, we’ll facilitate your selection of the perfect amenities for your property. In-house designers and fragrance experts are available to help you create one-of-a-kind, bespoke bath and body collections.

Our consultants will help you zero in on your hotel’s brand essence. Do you want product packaging that matches your hotel’s décor? With Hunter Amenities, we can design it.

And we’ll cater to your audience’s wants and needs. Are your guests mostly hip Gen-X and Millennials who like the coolest brands? Or, are your guests primarily Baby Boomers who appreciate classic brands – and easy-to-open packaging? Whoever your audience, we can help you create amenity packages that suit their tastes.

Our partnership with Hunter Amenities is all about supporting your distinct guest experience – now and into the future.

Expo in Orlando a smashing success

February 23, 2017

Each year, in late January, we host a Global Hospitality Expo that brings hospitality leaders together to share insights, explore ideas, build relationships, and make bold plans. This year was no different – except for the spectacular setting.

Yes, our 2017 Global Hospitality Expo was the first Expo to be held outside of the Chicago area. And the beautiful Hilton Bonnet Creek of Orlando proved to be a marvelous site for our 20th annual industry event.

More than 400 customers and suppliers joined our leaders and associates at this sun-drenched resort. This year’s Expo theme – Discover what’s new. Realize what’s next. – captured the essence of a hospitality industry poised for progress.

At Expo, members of our Merchandising team helped customers discover new, innovative products.

Our senior leaders kicked off the event with an engaging look at the latest American Hotel initiatives and improvements. The memorable Expo moments also included a lively keynote from Billy Beane, the one-of-a-kind Major League Baseball executive and subject of the film “Moneyball.” Other highlights of this special week included:

  • Customer and supplier breakout sessions
  • Rotating supplier presentations
  • An exclusive customer trade show
  • Vibrant product and room displays
  • Annual Expo awards dinner

This Expo also featured our First Annual Duck Derby in the resort’s lazy river. The clever fundraising race brought in $35,722, which was distributed to over 40 charities.

As in year’s past, the final night of Expo week celebrated the achievements of our supplier partners and our dedicated associates.

The 20th annual Expo, like those that came before it, is a tradition that sets us apart and embodies our commitment to improving all that we do for our customers, our suppliers, and our associates.

Create a clean impression and keep guests coming back

November 10, 2016

It makes perfect sense that, according to a recent survey by P&G Professional, 49% of restaurant and hospitality businesses believe that keeping their guests satisfied is the most important area of focus. And, of course, guest satisfaction depends on your ability to maintain a clean property.

Two-ounce travel size bottle

In hospitality, the cleanliness of guest rooms, bathrooms, towels, linens, and common areas all play a critical role in guest satisfaction. From the moment guests open the door to their room, they are making judgments on the adequacy of the accommodations. When you turn to top trusted brands to keep your property fresh and clean, you offer guests a level of assurance and confidence that will keep them coming back.

Traveling can be hard, and guests want to feel comfortable. They often want the best part of home to go with them when they travel. For example, a great way to create this home environment at an extended stay property is by using the #1 selling brand of dishwashing liquid, Dawn. For this very purpose and these very guests, Dawn recently launched a two-ounce travel size bottle. Having the familiar brand of Dawn next to the kitchen sink can be very welcoming for new guests to a hotel or resort.

Dawn suds last two times longer than the leading competitor*, so your guests can get through more dishes with less liquid. No matter what they have cooking in the kitchen, Dawn dishwashing liquid will leave dishes squeaky clean every time, giving guests the experience they are used to from home.

Providing brands that provide comfort for customers leaves a great first impression and also drives customer loyalty, keeping guests coming back year after year and even recommending the hotel to others.

*Based on cleaning ingredients vs. next leading competitor

Tips for working smarter, not harder

August 26, 2016
  • Buy ready-to-use sheets and towels. They can be unpacked and put into service immediately, no washing needed. Because you save time, reduce water usage and energy costs, you’ll also achieve sustainability goals as well.
  • Save on laundry costs and protect the environment by using conservation signage. There are several kinds to choose from, including signs that cover sheet and towel re-use and general energy consumption.
  • Be sure to invest in No Smoking signs to keep your property’s air clean, too. This saves time in cleaning and deodorizing rooms and public spaces.
  • Keep a small tool kit on housekeeping carts, so that your housekeeping staff can fix minor problems, instead of taking a room out of service.
  • Use an Instant Erasing Pad or Magic Eraser® to save time cleaning scuff marks off of any surface.
  • Provide “light touch” housekeeping service every other day for multiple-day guests, which reduces labor as well as costs of products required to service room.
  • Use lint rollers to save time picking up lint and hair in bathrooms and rugs.
  • To leverage productivity of your housekeeping, security, maintenance, room service and other staff, use two-way radios.

A simple solution for faster, easier and healthier bedmaking

August 26, 2016

Designed to save time and backs, the Bed MadeEZ® Mattress Lifter is easily inserted between any mattress and box spring. It lifts/holds the mattress while sheets and blankets are tucked in.

More Bed MadeEZ features and benefits:

  • Helps reduce soft tissue damage and fatigue from repetitive lifting
  • Helps minimize workers’ compensation claims due to repetitive lifting
  • Perfect for use in tight places, like next to night stands
  • Polyurethane with rubber overmold handle
  • Made in the USA
  • Lifetime replacement warranty

Find the right fit with the Quick Cart from Rubbermaid

August 4, 2016

Looking to elevate your housekeeping game? Explore the advantages of the powerfully flexible Rubbermaid Quick Cart.

Sure, its very name spells out its biggest benefit. Compared to traditional housekeeping carts, the Quick Cart does indeed speed the cleaning process. Compact and lightweight, it easily maneuvers in tight spaces. It also offers versatile compartments, which allow for multiple configurations and uses around all areas of your property.

Here’s another housekeeping bonus. The Quick Cart is quiet and discreet. Its modern design blends into public areas and, as it disappears into guest rooms, this smart cart helps your staff keep a low profile in the cleaning process.

Just as importantly, the Quick Cart withstands rigorous daily use. It’s constructed with high-performance materials for added strength and durability. Treated with Dupont Teflon fabric protector, the cart repels water, oil and stains – greatly extending its life.

Part of the Executive Series™, the Quick Cart is a prime example of Rubbermaid’s reputation for delivering efficient and effective cleaning tools. What more can we say? See for yourself why the Quick Cart is becoming hospitality’s go-to housekeeping solution.

Curating, and the luxury experience

April 5, 2016

You have no doubt noticed that the term “curate” has carved its place in the lexicon of the luxury world. Considering all that curating can encompass today – from designing an entire property to organizing extravagant adventures – it’s no wonder the word has found a comfortable home in this growing market.

Taking a broad perspective, curating in luxury is the strategic and creative process of understanding your audience and fashioning a truly distinct and ever-evolving end-to-end experience. Grasping the three primary aspects of this far-reaching practice can help properties refine their own approach.

Distinguish your property from the outset

When you think about it, the act of curating actually begins with the guest. With vivid profiles of the finest hotels in the world just a click away, guests are able to pinpoint a property that suits their desires. Recognizing this reality, it’s important that luxury hotels continually assess the strength of their online presence.

Of course, guests can also enhance their experience well in advance of their travels. For this reason, most luxury hotels recognize the need to improve their online platform with offerings and opportunities that stretch well beyond their property. After all, luxury is about pampering guests and delivering on the unexpected.

Deliver an experience that tantalizes and transforms

Taking a lagniappe approach – delivering on that special something extra – is paramount to giving guests an extraordinary experience. For example, partner with a local cultural institution to provide an exclusive treat or prepare a unique adventure that celebrates the landscape. And, always, make sure your staff is ready to act on impulses and inspiration.

The truth is, luxury means different things to different people. A staff that embodies the personality of a property should have the dexterity to both recognize and smoothly adapt to diverse guest expectations.

Dress your property with products that impress

Indeed, the staff is instrumental in setting the tone and style of a luxury hotel. Yet, we know the foundation of an unforgettable luxury experience revolves around its architecture and décor – as well as the high-end hospitality products that define its care and comfort.

Plush Frette robes. Invigorating amenities from Christian Lacroix. Beautifully soft Sferra sheets. Rich but requisite items like these add extravagance and exhilaration to the fine details of a guest stay. It is these items that experientially speak to the guests a luxury property hopes to attract.

This aspect of luxury curating is what inspired American Hotel Register Company to launch The Gallery. By introducing an evolving collection of high-end items and world-class brands to the marketplace, The Gallery directly acknowledges and addresses the art of creating and sustaining a distinct luxury experience.

In fact, customers of The Gallery are matched with a personal Luxury Concierge with the skill and experience to shepherd their property through each important stage.

At its core, the art of curating is about understanding your guests and anticipating both their needs and desires. By being thoughtful and thorough, the finest hotels do more than live up to expectations; they continually expand the possibilities of luxury.

•  •  •

The Gallery by American Hotel is a curated collection of luxurious linens, bathrobes, bath amenities, guest room accessories, electronics and more. More than an elegant showcase, The Gallery offers luxury customers a personalized approach to product development, sourcing and selection. To learn more about The Gallery, visit americanhotel.com/thegallery or call 844.292.2510.

Global Hospitality Expo showcases products and innovation

February 17, 2016

 

You know the heartbeat of hospitality is customer service. Trends come and go, but repeat business is driven by the baseline of a hotel’s cleanliness, attention to detail and going above and beyond. Although authentic customer service remains de rigeur, innovation keeps the industry fresh – after all, an evolving industry is a profitable industry.

Expo-nential momentum

Reflecting this philosophy, American Hotel hosted its annual Global Hospitality Expo in late January. The one-of-a-kind industry event – branded with a “Seize the Momentum” theme – brought more than 900 leaders together to listen, learn, interact and discover.

The five-day event was once again capped with a festive awards dinner honoring the achievements of our suppliers and associates, but the big takeaways were found in its daily agenda of activities. Customers, suppliers and American Hotel associates explored innovative products, attended inspirational breakout and hot topics sessions and celebrated the launch of The Gallery, a curated luxury collection that strengthens American Hotel’s commitment to this growing market.

Momentum was at the center of the event’s topics and presentations. In fact, one hot topic speaker, Rohit Bhargava, outlined ways non-obvious momentum is curated rather than spotted. A Georgetown University marketing professor and bestselling author of Non-Obvious: How to Think Different, Curate Ideas & Predict the Future, Rohit enthusiastically explained how anyone can identify trends and leverage where a market is heading.

“Everyday Stardom” is one trend useful in the hospitality industry. According to Rohit, the growth of personalization leads more hotel guests to higher expectations. They want to be part of an unforgettable experience where they are stars of the show. As he put it, everyone wants to be recognized, noticed and celebrated.

Simply irresistible

Another Expo speaker, bestselling author Jeremy Gutsche, promoted the ingredients of a great guest experience when he encouraged his audience to be irresistible in business.

An award-winning innovation expert and the CEO of Trend Hunter, a popular trends and innovation Web site, Gutsche’s keynote address also illuminated the ways trends occur and opportunities arise. For example, Facebook’s founding opened the door to a social media industry of Facebook cohorts and competitors. And, of course, social media and related technology have already begun to reshape the hospitality experience.

Looking beyond hotels, consider the way Disney has put technology to work with its MagicBand and MyMagic+ initiative. The waterproof wristband is a theme park ticket, mobile payment device and room key – the visitor data it collects allows characters to address guests by name and helps staff manage traffic flow.

At our 2016 Expo, the full week of activities trumpeted the belief that this year’s momentum is all about keeping an eye on the future and seizing new opportunities. What bold plan will you put into action in 2016?

Banish bedbugs with Live Free powered by KiltronX™

January 11, 2016

Biting hotel owners’ wallets

It’s no surprise to anyone in the hospitality industry that bedbugs are a huge concern. Since travelers today often choose their accommodations online, they are heavily influenced by fellow travelers’ reviews. Online reviews can harm a hotel’s business and reputation if even the slightest hint of a bedbug infestation exists. Signs of bedbugs are more likely than other common hotel issues (odors, unclean bathrooms, dirty sheets) to prompt guests to leave a property.

A recent survey found that even a single mention of bedbugs on travel and social media sites drops the value of a hotel room by an average of almost $30/night.

Prevention

While bedbugs are challenging to eliminate, they’re easy to avoid – if you know how and use the right products. You may think cleanliness affects whether bedbugs will infiltrate your property. In fact, cleanliness is not the issue. Bedbugs hide in miniscule crevices and because they usually come out after dark, are harder to detect. To solve the problem once and for all, American Hotel recommends Live Free powered by KiltronX™ bedbug barrier system. This proven system actively kills bedbugs, protects the entire room (not just the mattress), prevents future infestations, and its organic solution is safe for guests.

Peace of mind

There’s no doubt bedbugs are a pain in more ways than one. Treating a minor infestation is inconvenient, but far less costly than treating the same problem after it spreads. The Live Free system, powered by KiltronX, is designed to protect an entire property, not just a room or two. The active compound that kills bedbugs was developed based on organic farming pest control technology. This green compound is in the system’s mattress covers, cushion liners, box spring wraps and all other kit components.

Sweet dreams

As the single-source solution for your property, American Hotel invites you to save up to 20% on KiltronX products through January 31.

We bid you good night, and, whatever you do, don’t let the bedbugs bite!