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February 2014

Does pet friendly = guest friendly?

February 18, 2014

Does pet friendly = guest friendly?

Not every hotel is willing to embrace their guests’ furry and feathered counterparts. While that’s perfectly fine, those that do make room for pets may soon see an increase in booking.

Today, pets are a huge part of the average family dynamic. The thought of leaving Fido or Fifi at home or in a kennel while owners hit the road can evoke a pang of sadness. So much so that many pet owners opt to stay in a different hotel than originally intended just so their beloved pets can tag along. As of 2013, an estimated 61% of properties welcomed pets into their hotel.

In fact, hoteliers, both domestic and abroad, have gone so bananas over the influx of guests thanks to an open pet policy that they’ve started crafting elaborate packages tailored to the truly pampered pet. One Paris hotel offers a ‘Posh Dog’ menu complete with chopped filet of beef and a side of basmati rice. Stateside, some hotels offer exercise classes for both owner and dog to participate in, called ‘doga’, as well as spa treatments such as ‘pet-icures’. If this all sounds a little over the top to you, don’t worry – pet owners say there are really just a few key things they’re looking for when booking a pet-friendly hotel.

  1. Pets-Accepted vs. Pet-Friendly
    Pet parents tend to show allegiance with a particular hotel or chain once they’ve found one that they like. If you’re going to advertise as ‘pet-friendly,’ it is important that you actually are pet friendly – meaning you don’t just accept animals if your guest happens to have one, but you welcome them.
  2. Competitive Prices
    This, again, tends to relate back to ‘pet-accepting’ vs. ‘pet-friendly’. An elevated fee for a pet-friendly room is expected and completely fine with pet owners, but sky rocketing pet fees will not make for happy guests. This is seen as false advertising, in a sense. The high prices signify tolerance of pets rather than happily accommodating pets, so be sure to look at what other hotels are charging and keep your fees as competitive as you can afford.
  3. Location, Location, Location
    Yes, this has to do with physical location. Pet-friendly hotels on grassy lots avoid the fear that pups will be left in desperate need of a grassy relief. Make sure your hotel has a suitable dog walk area, even if it’s just a grassy strip circling the building. Cooped up pups are no fun for anyone. Be sure to place pet waste stands throughout the walk space to encourage responsible pet-ownership.

Even if you are not an animal person, your guests may be, and it’s all about their experience. The more fun that they’re having at your venue, the more apt they are to remember it, spread the word, and return with Fido on their next trip.

Offer a great, affordable Valentine’s Day Package

February 5, 2014

Offer a great, affordable Valentine’s Day Package

With so many couples looking for a romantic weekend getaway, every hotel is upping their game to lure them in. What’s your plan?

On a grand scale, one growing Valentine trend in hospitality is luxury vacation packages. A Fort Lauderdale hotel offers a $13,000 package that includes a night on a private chartered yacht. Another south Florida hotel has put together a package that includes round-trip helicopter transportation, a Ferrari California loaner car, a seaplane tour, a helicopter tour, and a cruise, all for the cost of $55,000!

Some V-Day packages are even more extravagant. No time to pick out a ring? No problem, just roll it into the cost of your Valentine’s Day hotel package. These are no small baubles either – one D.C. hotel’s engagement ring boasts a whopping 5.01-karat diamond!

If you feel like keeping a stock of diamonds on hand for your soon-to-be-newlyweds, more power to you. In the midst of the madness over Valentine’s Day, we find ourselves reminiscing on an old saying, “You can’t buy love.” Instead of sending your guests out of your hotel in search of luxury, why not invite them in? Here are a few ideas to consider:

  • Stock up on some champagne and chocolates for your guests or create a romantic menu and ambiance
  • Create a package of scented soaps and massage oils to give your Valentine’s couples a romantic gift that won’t require a security team
  • Make sure you supply luxury linens to help your guests feel like they’re truly on the perfect vacation – this could make the decision to check out in search of more luxurious digs a lot more difficult.

Although shiny gemstones and decadent luxury are certainly awe-inspiring, when you’re in love simple is just as beautiful. Make your property a Valentine’s Day destination.