It doesn’t need to be cold and flu season to know the importance
of keeping your property clean and free of harmful viruses. But that’s easier
said than done, especially when you’re dealing with high occupancy and high
The first step is to train your staff on how best to clean rooms
and common areas to ensure they’re germ free. This includes everything from
making sure they clean often-missed items, like remote controls and shower
curtains, to reminding them about the importance of washing their hands
properly and using a mask if they have any cold symptoms.
Yet your staff can only do so much if they aren’t armed with
products that work effectively. Traditional sanitization and disinfection
products may clean and/or disinfect, but they don’t necessarily keep working
after initial contact. This leaves surfaces vulnerable to re-contamination in a
matter of seconds after the application is applied.
Powerful products that protect
Hotels that want to fight germs – and win – should choose products
from P&G Professional. P&G Professional has partnered with Microban®–
the global leader in antimicrobial, odor control, and surface modification
technologies – to deliver new sanitization/disinfection products that address
the re-contamination of surfaces.
The Microban® ready-to-use lineup
consists of three items to clean, disinfect/sanitize, and deodorize:
Microban® technology works long beyond the initial contact – it
protects the surface from organism growth for up to 24 hours. In fact, it is
the ONLY professional-use product that can make this claim. After the product
is initially sprayed, has needed contact time, and is wiped away, a residual
semi-permanent polymer is left behind to protect the surface from 99.9% of
All three products have a light citrus scent and sanitize in as
little as 10 seconds. With Microban® Professional products, you and your staff
will feel confident you’re making your property safe for guests.
Housekeeping staff have a challenging task – they need to
clean guest rooms quickly and efficiently, while also ensuring rooms are left in
pristine shape. With guests’ expectations high, any slip up could lead to a bad
review, which can negatively impact your hotel brand.
So, how do housekeepers keep up with demand while keeping
rooms clean and tidy? Here are some tips for going above and beyond when
cleaning guest rooms.
1. Start with a clean slate
When working against the clock, it can be tempting for housekeepers
to clean around guests’ items, instead of under them. But doing so can look
sloppy and unprofessional. Instead, advise cleaning staff to remove all of the
clutter from an area before cleaning it, so that way they are sure to cleanse
the space thoroughly and not miss a spot.
2. Choose a versatile cart
The right housekeeping cart can make a huge difference in
the preparedness and efficiency of your staff. That’s why it’s important to
invest in quality carts such as the new Xduty
Xpress Cart from Hospitality 1 Source. The Xpress Cart is compact in design,
yet includes a bag with multiple storage options to meet the needs of any guest
Additional features include:
- A durable, hammertone powder-coated finish
- A sturdy, multi-purpose bag with numerous
pockets and storage areas
- Easy assembly with no tools required
- Four swivel wheels that easily attach to the
bottom of the cart
3. Add a special touch
While it may seem trivial, adding a small touch to the room
after cleaning – a note from the housekeeper, a uniquely folded towel, a small
chocolate on the pillow – can make a big impression. It shows that your staff –
and ultimately your property – go the extra mile to make your guests feel special.
Learn more about the Xduty
Xpress Cart, and get ready for a better cleaning experience.
If you’ve never been directly involved with hotel housekeeping staff, it may seem unnecessary to dedicate an entire week to thanking them. However, let us assure you that housekeeping is one of the most vital departments in all hotels. Not only do housekeepers make guests feel comfortable in a clean, organized room, they also perform extensive amounts of behind-the-scenes jobs such as flipping mattresses, doing hundreds of pounds of laundry per day, and dealing with harsh chemicals.
According to the Les Roches School of Hospitality Management, the hotel industry is expected to grow 4 percent per year through 2019. That’s over a 24 percent growth from right now! Competition and the number of housekeeping departments will expand as well, making the need to create and keep a quality housekeeping staff a top priority for hotels.
A typical housekeeper cleans up to 16 rooms per day at an estimated 20-30 minutes per room. And opening the door to each new room is a complete surprise – there’s no telling what shape guests have left it in. That’s over six hours of squatting, bending, kneeling, lifting, etc. The job requires training, dedication and loyalty – and your entire hotel’s reputation can lie with one staff member.
Through proper morale, education and training, fair pay and a little bit of understanding, hotel management can ensure they get the most from their housekeeping department. Rotate jobs that do not have to be performed every day accordingly, assign help when needed for heavy-duty jobs and provide quality supplies. Spend the few extra dollars to get lighter vacuum cleaners, greener chemicals, and easy-push housekeeping carts. Have monthly luncheons and recognize superior staff members. But most importantly – do not treat the staff as insignificant. They are the foundation of your business, ensuring that guests are satisfied, and are an imperative part of keeping rooms in lasting, tip-top shape.
So, how will YOU celebrate International Housekeeping Week this September 9-15?