November 23, 2021

A Message from our CEO

Gratitude. This time of year, it’s important to pause and appreciate all we have and all those who matter most to us. These last two years have been particularly challenging for our industry, which is why I personally want to express my gratitude to you.

I’m grateful that, despite the pandemic’s mighty impact, you have been there for your guests. I’m also grateful that, despite lingering supply issues, you have remained patient with us.

As a hotelier myself, I know the frustration of being short on supplies when you are striving to give your very best. And yet, like nearly every other industry, right now we’re still hampered by bottlenecks in the global supply chain.

However, it’s critically important you know this:

  • We are doing everything we can to keep your prices low
  • We are working every day to ensure your essentials are back in stock
  • We are listening to better understand your needs now and in the future

Your resilience is inspiring. We know you will continue to ensure people have a comfortable place to work, rest, connect, or celebrate. We will continue to be a source you can turn to for the products that help set your property apart. Together, we will get back to full strength.

We are grateful for you, and we wish you a very happy holiday season.

Bill Hirsch, CEO

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