Checking In: Must Haves for Excellent Hospitality Service

February 28, 2013

As we mentioned before, the breakfast bar is one of the most popular and appealing attractions for those in the hospitality industry. Having the perfect breakfast bar can put you measures beyond your competition, but now you are probably wondering, what else can we do?

Keep in mind that nearly half of all travelers report that they will not book a hotel room without first reading online reviews. Monitor online reviews for input on ways to improve your hotel. Chief complaints cited in online reviews are housekeeping, service quality and general maintenance.

So, let’s imagine you have the friendliest and most reliable staff you could find and general maintenance has ensured that everything is in perfect working condition. Ready for the next step?

Here is a Top Ten list of services in the hospitality industry that will make guests and visitors become often-seen friends. You might want to pay close attention to it because it could change how you do hospitality.

  1. Free Wi-Fi
  2. Free Wi-Fi
  3. Plent of power outlets in each room
  4. Happy hours, wine tasting, or other activities involving food and drinks
  5. Complimentary bottled water in every room
  6. Designer toiletries
  7. Fitness center and spa
  8. Modern in-room amenities like iPads
  9. Fresh flowers throughout
  10. Entertainment amenities like an arcade or movie screening room

While we could have easily drafted a Top One Hundred list, these top ten items should be considered as some of the best to offer. So what are you waiting for? Turn guests into friends today.

Not sure where to start? Contact us today!

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