Monthly Archives

February 2015

Family Travel Trends: What You Need to Know

February 24, 2015

When hoteliers turn their minds toward spring, one thought inevitably heads the top of the list – spring break and family destinations. Spring break always holds great promise for the industry. This year, with family travel continuing to grow, there are some serious trends to watch.

Multigenerational Travel is Hot

Pack up the family and head out on the road. Literally, the whole family. Multigenerational travel is reaching new heights of popularity this year. No longer is a family vacation considered parents and children. Grandparents are invited to the party now, too! Furthermore, they’re often the party responsible for footing the bill, but grandparents aren’t necessarily the ones choosing the destination.

Millennials Are Doing the Booking

Even though Grandma and Grandpa may be picking up the tab for the next multigenerational family vacation, they’re not typically the ones researching and booking the trips. According to a survey, 49% of the time, grandchildren have the greatest influence on destination but Millennials are the ones making it happen. Generally speaking, Millenials are savvy travelers and won’t risk something as eventful as a family vacation on guesses and hearsay. Instead, they turn to a travel agent. The under 35 age group is responsible for a 50% boost in the use of travel agencies in 2014 and that trend is not likely to change in 2015 either.

Experiential Travel is Drawing Interest

Well-trodden destinations are all well and good, but the newest trend is experiential travel and more and more immersive travel is becoming family friendly. Mega players in the industry have already hopped onboard with the likes of hospitality guru Disney adding adventures such as family cooking classes in Ecuador that teaches only local dishes to their 2015 roster. The modern day family globe-trotter is being labeled an “aspirational adventurer”, meaning travelers who aspire to attack an adventure with tenacity, yet still long for the traditional comforts of luxury travel. Watch for them at your venue this year!

This little bit of insight will play to your advantage when designing vacation packages this spring and summer. And don’t forget to consider discounted rates for bulk booking, more suite availability and pairing up with local attractions to offer your guests a bit of adventure or local flair.

Explore these must-read books for hoteliers

February 9, 2015

What’s better than snuggling up with a great book on a cold winter night? Make the most of your leisure time with these must-read books for hoteliers that are both interesting and informative:

  1. Contagious by Jonah Berger

    Word-of-mouth advertising is vital to the success of every great hotel. In Contagious, Berger explores the science behind this ever-important form of advertising and how it works to grow a hotel’s popularity.
  2. 100 Tips for Hoteliers: What Every Successful Hotel Professional Needs to Know
    and Do
    by Peter Venison

    Peter Venison is no stranger to the hotel industry. As an accomplished author whose work is part of the curriculum of countless hospitality school programs, he’s earned his chops. 100 Tips for Hoteliers offers fluid reading chock full of great tips for the modern hotelier.
  3. Start with Why by Simon Sinek

    TED speaker and leadership expert Simon Sinek delves into the strategy of marketing your brand’s ‘why’ rather than ‘what’.  In Sinek’s own words, “…people don’t buy WHAT you do, they buy WHY you do it.” There’s power in the marketing of ‘why’. In Start with Why, Sinek offers advice on finding the ‘why’ and how best to capitalize on it.
  4. Be Our Guest: Perfecting the Art of Customer Service by The Disney Institute

    Take customer service advice from a brand that is world-renowned for it – Disney. From dining to hotels, and everything else on the Disney platter, this book will expose the secrets behind how they do customer service so well.
  5. Without Reservations: How a Family Root Beer Stand Grew Into a Global Hotel Company by J.W. “Bill” Marriott, Jr.

    One of the industry’s most well known names, J.W. “Bill” Marriott Jr., reflects on the road map that led to the ultra-success of the worldwide hotel chain, Marriott International. Read Without Reservations and gather history, knowledge and insights from one of the greatest hotel success stories.